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|Up To||50% Off|
|Best Discount||$50 Off|
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Founded in 1986 in Brighton, Massachusetts, Staples is an office supply and technology retailer serving both private consumers and businesses. The company's 2,000 stores around the world make services like free in-store pickup convenient for most consumers living in a metro area. Plus, the brand’s online store allows digital downloads in addition to shopping for concrete products. Stores attract back-to-school shoppers with backpacks, snacks and accessories for younger students. Staples also offers limited student life products for university students. The company's in-store services include digital photo printing, copying machines and more.
Staples offers a week of Black Friday sales in November. Discounts change from year to year, but in addition to office supplies, technology products and accessories tend to see the sharpest drops in price. Back-to-school sales also cut costs around the store by 50% or more on many essentials.
Staples offers live customer support Monday - Friday from 9:00 a.m. to 8:00 p.m. ET and Saturday - Sunday from 10:00 a.m. to 7:00 p.m. ET. The company's dedicated customer service phone number is 1 (800) 333-3330.
Online customer service representatives serve customers through the chat feature on Staples.com and operate during the same hours as phone representatives. The online chat link is listed just above the customer service phone number in the “Need an Expert?” box on the right of the Help Center screen.
Staples offers an app that works with private accounts and business accounts to maximize customer benefits in a streamlined experience. The app makes it easy to scan rewards in-store. Staples also has a relationship with Makr, which is only available on Apple products. Customers can use this app to design and print custom materials within Staples stores.
Staples More Account
Staples offers credit cards, called Staples More accounts, for individual consumers and businesses. The card offers special financing options that function like layaway for some accounts.
Staples Rewards is the brand’s loyalty program. It offers up to 5% back on both in-store shopping and online shopping. Members enjoy free delivery on most items, money off tech services and more based on their spending activity. Customers who spend $1,000+ become Premier members and enjoy the most benefits.
Free delivery comes standard on most Staples orders placed by Rewards members. There is no price threshold, but some products are exempt for various reasons, including safety and availability. Most deliveries arrive the next business day. Orders $45+ also ship for free.
Small businesses may take advantage of Staples’ paid membership program, Staples Plus. For $49 a year, members get special price-matching offers on their top five products, price-locked paper and 10% savings on ink and toner.
Staples has frequent sales and discounts. The company's weekly ad, which is available online, shares the latest deals at the customer’s nearest brick-and-mortar shop.
Because Staples caters to a wide demographic, the app and official website both offer My Deals for logged-in customers. These showcase the items and discounts most likely to appeal to shoppers, based on their own activity.
Customers who want the latest deals and ads sent straight to their inboxes can sign up for free emails from Staples. The footer on each page of Staples.com has a field for interested shoppers to enter their email address and join.
Staples’ unique teacher rewards program involves students and their families. Teachers and parents can enroll online for the Staples Classroom Rewards program. Teachers get a $5 bonus for joining, with 5% of future purchases going to the selected teacher’s account. Parents can even contribute school supplies to teachers through the program, including things like tissues and snacks.
Buy Online, Pick Up in Store
Staples offers free in-store pickup for online orders, often on the same day. Speed is limited by availability and demand.
Return policies vary by product category, but all returns should be unopened, and consumers need their receipts. Online orders may be returned in-store. Office supplies may be returned at any time, but items like furniture and technology products must be returned within 14 days of purchase. Boxed software cannot be returned once opened, and no digital software is returnable.