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REI is an American retailer of recreational outdoor and sporting gear. Shoppers can find everything from products for their next camping trip to clothing for men, women and children. Since this store’s founding in 1938 in Seattle, Washington, REI has grown to have more than 150 locations in almost every state in the United States.
In addition to selling products like sporting goods and outerwear and activewear, REI is famous for offering rentals, classes, events and expert advice to help people enjoy an active life and the great outdoors.
Savings Tips for REI
Shoppers who want to find a bargain should start by checking out the “Deals” section of the REI website. There, REI features discounted items from every department of the store. Other places to save at REI include the REI Outlet (aka REI Garage) and the Used Gear section of the website.
It also pays to become an REI Co-op member because it comes with a lifetime of benefits, including 10% back on eligible purchases as well as access to the special REI Garage Sales at store locations.
Shoppers should know that they can earn free shipping on purchases of $50 or more. Additionally, customers can find REI promo codes as well as special deals and discounts on the “Promotions and Coupons” page of the website.
REI has a generous, “100% satisfaction guaranteed” return policy. Shoppers can return or get a replacement on most pieces of REI merchandise within one year of purchase. There are only a few exceptions: Outdoor electronics must be returned within 90 days of purchase; final sale items; gear damaged by ordinary wear and tear or improper use; REI Garage Sale items, which are sold as is; REI Co-op used gear, which only has a 30-day return period.
Joining REI Co-op earns members 10% back on most purchases, insider tips, bike and ski service, a used gear trade-in program, access to in-store REI Garage Sales and special pricing on travel events. A lifetime membership costs $20.
REI Store Pickup
REI offers both in-store and curbside pickup for online orders. Curbside pickup is available at most REI locations, and by selecting it, shoppers can get their items loaded into their car with zero contact. As for in-store pickup, this option requires shoppers to come into the store to pick up their order. Both pickup options are free to use.
Shoppers can enjoy free standard shipping on online purchases of $50 or more. Standard shipping costs $5.99 for purchases under this amount. REI also offers Two-Day shipping for $19.99 to $24.99 (depending on the order total) and One-Day Express shipping for $27.99 to $32.99 (depending on the order total).
REI Co-op is the loyalty program for this outdoor-focused retailer. For just $20, customers can get lifetime membership in the REI Co-op. Membership comes with benefits like 10% back on most purchases, a used gear trade-in program, access to REI Garage Sales and special pricing on travel.
REI Customer Service
REI is always ready to help its customers, so it offers many ways to contact customer service. Shoppers can call 1-800-426-4840 between 5 a.m. and 10 p.m. PST on Monday through Friday or 6 a. m. and 9 p.m. PST on Saturday through Sunday. Online chat is also available during these times.
REI customers can also email customer service from the REI website at any time. A shopper can expect to receive a response to their email within 24 hours.
Select REI locations allow customers to rent gear for certain sports and outdoor activities. There are winter gear rentals for activities like backcountry snowsports, cross-country skiing, downhill snowsports and snowshoeing. Other types of gear are available for camping, hiking, climbing, cycling and paddling.
Savings Tips for REI:
Free Shipping: Earn free shipping with a purchase of $50 or more.
Return Policies: If you are not completely satisfied with your purchase, you can return REI merchandise within one year of purchase. Some restrictions apply.
Loyalty Program: An REI co-op membership earns you 10% back on all purchases, special offers and discounts available only to members, access to in-store garage sales and special pricing on travel events. A lifetime membership costs $30 (it used to be $20 until 2022, when the price increased).